Signing in and securing your account

Every Letterhead account signs in with an email address and password, plus multi-factor authentication (MFA): a second check that it’s really you. MFA is required for everyone and can’t be switched off for any person, group or newsletter, because it keeps your account, your audience and your newsletters safe from anyone who gets hold of a password.

Sign in

1. Go to your Letterhead sign-in page: your company’s own address, like yourcompanyprefix.app.tryletterhead.com, or app.tryletterhead.com.
2. Enter your email address and click Continue.
3. Enter your password and click Continue.
4. Confirm it’s you with your MFA method (see below). The first time, you’ll be asked to set one up.

If you have access to more than one company, you’ll be asked to choose one after signing in. Your company is the first part of your app address: if you sign in at abc.app.tryletterhead.com, your company is abc. If you only have access to one, you go straight in.

Reset your password

1. On the sign-in page, enter your email and click Continue.
2. Select Forgot Password?
3. Open the email titled Letterhead Password Reset Request, sent from [email protected], and follow its link. The link expires after 30 minutes.
4. On the Change Your Password page, enter and confirm your new password, then click Reset.
5. Sign in with your email and new password.

If the email doesn’t arrive, check your spam folder or request another one.

Set up multi-factor authentication

The first time you sign in, you’re asked to choose how you’ll confirm it’s you. Choose carefully: SMS is only offered when you first set up MFA. If you choose an authenticator app instead, you can’t switch to SMS later.

With an authenticator app (recommended)

1. Open an authenticator app on your phone, such as Google Authenticator or Microsoft Authenticator.
2. Tap Scan a QR code and scan the code Letterhead shows you, or choose Enter setup key manually if you can’t scan.
3. A new entry, usually named Letterhead, appears in the app with a 6-digit code that changes every 30 seconds.
4. Enter the current code in Letterhead and click Continue.

With SMS

1. Choose SMS, enter your phone number and click Continue.
2. Enter the 6-digit code from the text message (for example, “123456 is your verification code for Letterhead”) and click Continue.

Save your recovery code

After either method, Letterhead shows a recovery code. It gets you into your account if you lose your phone, so keep it somewhere safe, such as a password manager, then click Continue.

Sign in with MFA

Each time you sign in, enter the current code from your authenticator app or the code texted to you.

• Can’t use your usual method? Click Try another method to get a one-time code by email.
• On your own device? Select Remember this device for 30 days, and you won’t be asked for a code again on that device and browser for 30 days.

If you’re locked out and none of these work, contact support.

Related

• Finding your way around Settings
• How Do I Add a Team Member to Letterhead?