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Why You Can’t Delete Audience Members in Letterhead

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Why?
We retain unsubscribed emails to prevent them from being accidentally re-added to future lists. Deleting them could result in accidental re-subscriptions, which would violate CAN-SPAM rules.

What You Can Do:

  • Unsubscribe Properly: Encourage your audience to use the unsubscribe link in each newsletter. This ensures they’re removed from your active list and won’t receive future emails.

  • Need a Full Removal? For legal or compliance-related deletions, please email us at [email protected]. We’ll handle the request while ensuring continued compliance.

We’re here to help keep your email practices safe, smart, and compliant.

For more detailed information, we recommend reviewing the CAN-SPAM guidelines on maintaining unsubscribe compliance.

Still can’t find what you need? Contact support.