Content Contributor Quick Start Guide

Welcome! As a content contributor, you’re focused on creating and managing newsletter content. This guide gets you from login to your first scheduled send.

Prefer to have it done for you?

Penpal can help with newsletter tasks for you in conversation — “start a draft for Friday’s newsletter”. See how Penpal works.

1. Log in

• Your invitation arrives by email. Add [email protected] to your contacts so your login credentials don’t land in spam.
• At the login screen, enter your email — if you don’t have a password yet, use Forgot Password to set one. See How to Reset Your Password.
• Letterhead requires multi-factor authentication. See Setting up MFA.

2. Know what you can access

Content contributors get the content tools — see the full permissions breakdown:

• Campaigns — full access to create, curate, and schedule. See Working in Campaigns.
• Resources → Templates — create and edit reusable designs.
• Resources → Content Library — pull in articles via RSS feeds, API, or the browser extension. See Working with curated content.
• Campaigns → Automations — set up recurring sends. See Working in Automations.
• Analytics → Dashboard and Archive — see delivery performance, and view published newsletters as readers see them. Archive appears only when your admin has turned on Channel Visibility under Settings → Sending emails → Archive Visibility.

What you can’t access: audience data (contacts, tags, segments), channel settings, team permissions, and organization-level dashboards. If you need one of those changed, ask a channel or organization administrator.

3. Your first send

1. Log in and choose your assigned channel.
2. Open Campaigns and create a new one.
3. Pick or customize a template.
4. Build your newsletter with content blocks — paragraphs, images, curated articles, and more.
5. Preview, test, and schedule.

The full walkthrough is in Working in Campaigns.

4. Level up

• Save time by feeding your Content Library from RSS or your CMS — see Working with curated content.
• Put recurring sends on autopilot with Automations.
• Brush up on terms in the Letterhead Glossary.

Where to get help

Contact support — we respond within one business day.