End a Running Promotion Early

When a promotion is running with auto-expire enabled, you don’t have to wait for its scheduled end date — you can stop it early. Marking it inactive removes it from rotation immediately. This may need to be enabled for your account — contact support.

End a promotion early

1. Open the active promotion you want to stop.
2. From the Actions menu, mark the promotion inactive.

The promotion leaves rotation right away, even before its scheduled expiry. You can reactivate it later if plans change.

When to use this

• A promotional offer hits its capacity or goal ahead of schedule
• You need the slot for a higher-priority promotion
• Circumstances require pulling a campaign immediately

Tip

Promotion management can also happen in conversation via a connected AI client or the Letterhead assistant (early access — rolling out to select accounts) — for example, “pause my current promotion.” See how the assistant works.